The audit frames the setup
We scope your needs: who answers, which numbers, which devices (desk phone, Teams, mobile). The setup serves your callers. Queues follow your real call flows, not one menu that is too long.
Our service
IP telephony services in Belgium
Telephony that serves your callers: cloud switchboard, voice greeting, call queues. Number porting, Teams integration, desk phones and mobile applications.
Clients of the group, among others
The situation
How we set up your telephony
A phone system serves your callers. Otherwise it is a switchboard that loses calls.
Integration links Teams and your mobile phones
If you use Microsoft 365, we connect telephony to Teams: calls, voicemail, presence. Without that, the phone stays a separate tool.
Porting, devices and setup included
Number porting, desk phones, headsets, greetings and queues. One owner until the service is live.
What we do
Four priorities, ranked for your situation
We do not tackle all four at once. The IT audit shows which one is most urgent, and we start there.
01
Cloud switchboard
The switchboard runs in the cloud, not on ageing hardware in a technical room.
02
Teams integration
Calls in Teams, on desk phones and in the mobile application.
03
Your numbers
Number porting handled in writing. The numbers stay in your name.
04
Monitoring
Lines and queues are monitored, and every incident is followed in writing.
Would you rather know what is at risk before you commit a budget?
Describe your environment. We state what is at risk, what it costs to fix, and in which order.
The method
Six steps, each with a written deliverable
Each step produces a document you keep, even if the contract ends.
Step 1Needs and sites
Users, numbers, sites, constraints. A readable call plan.
Deliverable: written scoping noteStep 2Number porting
Scheduled date. Operator forms, numbers, cut-over plan.
Deliverable: numbers portedStep 3Configuration
Greetings, queues, opening hours, call groups.
Deliverable: approved call planStep 4Devices and applications
Greetings in FR, NL or EN by market. Devices delivered.
Deliverable: devices installed and testedStep 5Go-live
On the agreed date: switch-over, test calls, user guidance.
Deliverable: services live, scope agreedStep 6Documentation handover
Call plan and access. You remain owner.
Deliverable: documented access handed over180+companies we support
+4countries served
17experts per sector
48 hOur average response time
Budget and scope
What an IP telephony engagement includes
- Written IT audit within 48 hours, ranked by priority
- Admin accounts, licences and domain names in your name
- A written scope for IP telephony, approved before we start
- The deliverables of each step, listed in the written quote
- Your documentation and admin access, handed over at the end
- One technical manager and a written report on the agreed cadence
Common questions
What clients ask before an IT contract
Do you install on site?
Yes, in Belgium and nearby, as scoped. Remotely when the setup allows.
Do you integrate with Teams?
Yes. Teams, desk phones, mobile applications. One call plan.
Do we keep ownership?
Yes. Your numbers stay in your name, confirmed in writing.
Do we need to replace our desk phones?
Not necessarily. Compatible desk phones can be reused. If not, we advise on replacements.
What timeline?
Audit, porting, go-live: the timeline depends on the number of sites and on operator timescales.
Do our administrator accounts, licences and domains stay in our name?
Yes. They are held in your name. We operate, you remain administrator.
Last step
Request your IP telephony quote
Describe your need in two lines. You receive a costed quote and a written audit of your IT environment within 48 working hours.
By phone : +32 (0) 2 844 57 75
By email : info@drjcloud.com
Continue
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