FAQ

Answers to the most frequent questions

How much does it cost?

Fees are set in a written quote after a first call. They depend on the agreed scope (managed IT, security, cloud, backup or support) and on the number of users. The 48-hour audit is a separate service, priced before any work begins.

What does a mandate look like month to month?

One technical counterpart owns the calendar and the written monthly report. The sequence is onboarding, monitoring, priorities, delivery and adjustment. You remain administrator of your accounts, licences and domain names.

Who will I work with?

You are followed by a single technical manager at DRJ Cloud, from the audit to the follow-up. Teams operate in Belgium, France, Luxembourg and the United Kingdom, from the same file.

Is there a monthly minimum of hours?

No. The firm scopes a mandate and service levels, without a bag of hours to consume. If your IT estate or your needs change, the mandate is rewritten.

How soon will things improve?

The 48-hour audit is a ranked written file. Urgent points (backups, access, patches) are handled first, from the start of the mandate. A migration or a compliance project is planned over months, depending on the size of the estate.

Can we manage it ourselves with a tool?

Tools support management. They do not replace a diagnosis, a well-kept IT estate or a report that leadership can read. DRJ Cloud operates; you remain owner of the access.

What if backups are unreliable?

The firm says so before any other project. Without a tested restore, no migration is started.

What commitments?

A written quote, access in your name and an agreed monthly report. If a request is not realistic, this is stated at the audit. Zero risk is not promised.

Do you work with SMEs?

Yes. SMEs, professional practices, industry and e-commerce. The mandate remains limited to what is actually missing.

Can I speak to a client?

Yes. Ask on the scoping call. An introduction is offered when a comparable client agrees.

Can you do a one-off?

Yes for a one-off job: 48-hour audit, migration, on-site intervention or an access clean-up. Subscriptions (managed IT, security, backup, support, retainers) are a firm 12-month term, with automatic renewal, unless written notice is given at least 30 days before expiry.

How do I reach you?

info@drjcloud.com or the contact form. Reply within 48 working hours. Belgium: +32 (0) 2 844 57 75. France: +33 (0) 9 70 70 24 19. Brussels: Av. Louise 480. Paris: 75 Bd Haussmann.