It all starts with an audit
Managed IT in the United Kingdom starts with an audit: servers, devices, backups, accounts and licences in place. Decorative tools are dropped. Each intervention has a purpose and an owner.
Our service
Managed IT services in the UK
IT that is available at the moment your teams need it. We monitor the servers, workstations and network, with administrator access opened in your name.
Clients of the group, among others
The situation
How we manage your IT
A workable plan: what we fix, what we replace, what we leave aside and why.
Access stays in your name
The report links tickets, incidents and patches applied. If the inventory is incomplete, we say so before promising a service level.
A realistic intervention plan
We deliver a workable intervention and maintenance plan. Existing equipment is kept when it remains reliable. New purchases are proposed only when the need justifies them.
What we do
Four priorities, ranked for your situation
We do not tackle all four at once. The IT audit shows which one is most urgent, and we start there.
01
Business priorities
We start from the tools your teams use every day, not a generic list.
02
Your accounts
The accounts stay in your name. We operate, you remain administrator.
03
Useful monitoring
Servers, devices, network: only what threatens availability or security.
04
Readable reporting
Tickets, incidents and backups, in a report leadership can read.
Would you rather know what is at risk before you commit a budget?
Describe your environment. We state what is at risk, what it costs to fix, and in which order.
The method
Six steps, each with a written deliverable
Each step produces a document you keep, even if the contract ends.
Step 1IT inventory
Servers, devices, licences: we list what your teams in the United Kingdom actually use.
Deliverable: written documentStep 2Technical audit
Backups, patches, administrator accounts, security. A written list of risks, not an encyclopaedia.
Deliverable: written IT audit reportStep 3Intervention plan
Which points to fix, which to schedule, in which order. A timetable you can keep.
Deliverable: documentation delivered, ready to useStep 4Monitoring
Monitoring agents, alert thresholds, administrator access in your name.
Deliverable: inventory and access registerStep 5Patches and updates
Patches scheduled, licences checked, directory cleaned. Each account has a purpose.
Deliverable: documentation delivered, ready to useStep 6Monthly review
Tickets and incidents. We adjust the plan; we do not add services out of habit.
Deliverable: written IT audit report180+companies we support
+4countries served
17experts per sector
48 hOur average response time
Budget and scope
What a managed IT engagement includes
- Written IT audit within 48 hours, ranked by priority
- Admin accounts, licences and domain names in your name
- A written scope for managed IT services, approved before we start
- The deliverables of each step, listed in the written quote
- Your documentation and admin access, handed over at the end
- One technical manager and a written report on the agreed cadence
Common questions
What clients ask before an IT contract
How long does the handover of our IT management take?
Monitoring and urgent patches come first. Full documentation depends on your estate. We say this at scoping.
Do you work with our IT staff, or replace them?
Both are possible. In co-management, we define who does what and every intervention stays logged.
Do you also work on site (workstations, servers and office network)?
Yes. When a remote intervention is not enough, a technician visits your premises for hardware, cabling or servers.
How is the scope of a managed IT mandate defined?
In writing, before we start: servers, workstations, network and support. You fund what you need.
Do our administrator accounts, licences and domains stay in our name?
Yes. They are held in your name. We operate, you remain administrator.
Do you work in Belgium and France?
Yes. Head office in Brussels, office in Paris. Each mandate follows the market: language, regulation, local providers.
Last step
Request your managed IT quote
Describe your need in two lines. You receive a costed quote and a written audit of your IT environment within 48 working hours.
By email : info@drjcloud.com
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