Terms of use

These General Terms of Use ("Terms") define the conditions under which any user may access and use the website www.drjcloud.com published by Dérard - Valmondier Belgium SRL. Access implies full and unreserved acceptance of these Terms.

Article 1 - Acceptance

The user acknowledges having read these Terms prior to use and expressly accepts them without reservation. Otherwise, the user must immediately cease all use.

Article 2 - Access conditions

2.1. Access is exclusively reserved for professional Clients, excluding any consumer.

2.2. Access to the client areas requires the creation of an account by a legal representative of the Client. The user warrants the accuracy of the information provided.

2.3. The user is solely responsible for the confidentiality of their credentials. They undertake to inform the Company without delay of any loss or theft at info@drjcloud.com.

2.4. Multi-factor authentication is mandatory for administrator accounts.

Article 3 - User conduct

The following are notably prohibited:

• Any activity contrary to applicable laws and regulations
• Any intrusion attempt or circumvention of security measures
• Any reverse engineering or copying of source code
• Any unauthorised automated use (bots, scripts)
• Uploading unlawful or counterfeit content
• Transmission of viruses or malware
• Identity theft
• Sharing credentials with a third party

Article 4 - User content

Client Data remains the exclusive property of the Client. The Company acts as processor within the meaning of article 28 of the GDPR. The user warrants holding all rights necessary to entrust this data to the Company.

Article 5 - Service availability

The Company makes all reasonable efforts to ensure 24/7 availability, excluding scheduled maintenance interruptions.

Article 6 - Evolutions

The Company may develop the Services over time. These changes are included in the subscription fee and do not give rise to compensation, unless they involve the substantial removal of an essential feature.

Article 7 - Suspension and termination

The Company may suspend access without notice in case of breach. Suspension may result in termination at the Client's expense.

Article 8 - Support

Support runs Monday to Friday, 8 AM to 6 PM CET, with emergencies handled 24/7. Requests are sent to info@drjcloud.com and followed up in writing.

Article 9 - Technical compatibility

The site and client areas are compatible with recent versions of Firefox, Chrome, Edge and Safari. The Company may discontinue support for obsolete versions.

Article 10 - Limitations of liability

The site is provided "as is". Liability under the Services is limited in accordance with the GTS.

Article 11 - Electronic notifications

Any notification may be transmitted electronically to the user's address. Electronic communications meet the legal requirements of written form.

Article 12 - Modifications

The Company may modify these Terms at any time. Modifications come into effect 30 days after publication. Continued use constitutes acceptance.

Article 13 - Applicable law

These Terms are governed by Belgian law. Any dispute shall be subject to a prior amicable resolution attempt. Failing agreement within 60 days, the courts of the Namur judicial district shall have exclusive jurisdiction.